Our Process

Every project starts with a conversation. We want to understand what you’re trying to achieve, who needs to see it, and where the content will live. From there, we shape a practical plan — right-sized for your brief, no fuss.

1) Discovery → Scope

We’ll have a quick call (or coffee) and turn your notes into a clear Statement of Work (SOW):

• What we’ll make — deliverables, formats and any versions
• How we’ll make it — approach, crew and equipment (supplied in-house)
• When — outline schedule and key milestones
• Assumptions — anything we’re all relying on (access, contributors, approvals)

You’ll receive a clear, structured proposal, with options where helpful.

2) Booking & Payment

To keep diaries fair and firm:

• 50% deposit confirms and secures production dates
• We operate a first/second hold system. If a second hold challenges, the first hold has 24 hours to confirm and pay the deposit
• Dates are not confirmed until the deposit is received

Remaining payments:

• 25% on completion of production
• 25% on final delivery

Standard invoice terms: 30 days (plus VAT)
Statutory late payment interest may apply where invoices exceed agreed terms.

3) Pre-Production

Good production days are built here. We keep things simple and organised:

• Shot lists, schedules and contributor comms
• Location checks (access, power, sound), with a recce where useful
• Scripts, talking points and visual approach agreed in advance
• All core equipment supplied in-house for consistency and reliability

You’ll receive a clear call sheet so everyone knows where to be and when.

4) Filming (Production)

We work respectfully around your space and team, keeping the footprint tidy and efficient.

• Standard production day: up to 10 hours total (including travel), with a 1-hour lunch
• Overtime:
  • 10–12 hours @ T1.5
  • 12–14 hours @ T2 (rounded up)
• Over 14 hours is charged as an additional full production day
• Minimum 11-hour rest period between production days

Travel & overnights:

• Mileage charged at £0.60/mile from Lincoln
• Accommodation at cost (single occupancy)
• £90/night working-away fee per crew member where required

5) Post-Production (Edit)

Once we’re back in the studio:

• We ingest, assemble and refine the edit with clean audio and balanced colour
• You’ll receive private review links
• Two consolidated rounds of amends are included
• Captions, social versions or platform-specific exports can be added where needed

6) Delivery, Rights & Retention

What you receive — and how you can use it — is kept clear from the outset:

• Deliverables: completed edited film(s) in the agreed spec (e.g. H.264 MP4 1080p25 and/or ProRes 422 HQ)
• Rushes/project files: not included by default; available under separate quote
• Licence: on full payment, you receive a perpetual, worldwide licence to use the final deliverables for agreed purposes/channels
• Retention: source media and project files are held for 90 days after final delivery; managed archive options are available

7) Changes, Cancellations & Disruption

Things change — we handle that clearly and proportionately.

Change control
If scope or schedule shifts, we’ll agree a change note and confirm any additional costs before proceeding.

Cancellation (client)
The 50% deposit is non-refundable. Additional fees per affected production day:

• 15+ working days: no additional fee (deposit retained)
• 10–14 working days: 25%
• 5–9 working days: 50%
• 2–4 working days: 75%
• Less than 48 hours / no-show: 100%

Postponement
With 15+ working days’ notice, we’ll move the booking once without a fee. The deposit transfers to a new date within 60 days, subject to availability and like-for-like scope.

On-the-Day Disruption (Beyond Our Control)

If events outside anyone’s control prevent or pause production (e.g. venue power failure, evacuation, transport disruption or severe weather), we’ll adapt where safe — re-sequencing, relocating, or switching to record-only where appropriate.

• Waiting time counts toward the production day and any applicable overtime
• If continuing isn’t practical, we’ll re-schedule in line with our force majeure terms
• In genuine force majeure scenarios, charges are limited to time and costs incurred

Where appropriate, we can provide resilient connectivity and contingency planning (e.g. bonded 4G/5G or satellite) to reduce reliance on venue infrastructure.

8) Getting Started

Three easy steps:

1. Send a brief (goals, audience, examples and dates).
2. We’ll propose a clear plan with options to suit the outcome and budget.
3. Confirm with the 50% deposit and we lock in crew and equipment.

If you’d like the short version, our Key Terms (Summary) covers the essentials; the full Terms & Conditions sit behind that for complete detail. And if anything isn’t clear, just ask—we’ll explain it in plain English.

So why wait? Let's bring your vision to life together! Contact us today to learn more about our process and how we can help you achieve your video production goals.