Our Process

Every project starts with a conversation. We want to understand what you’re trying to achieve, who needs to see it, and where the video will live. From there we shape a practical plan—right-sized for your brief, no fuss.

1) Discovery → Scope

We’ll have a quick call (or coffee) and turn your notes into a clear Statement of Work (SOW):

• What we’ll make — deliverables, formats and any versions.
• How we’ll make it — approach, crew and equipment (supplied in-house).
• When — outline schedule and key milestones.
• Assumptions — anything we’re all relying on (access, contributors, approvals).

You’ll get a tidy proposal with options where helpful.

2) Booking & Payment

To keep diaries fair and firm:

• 50% deposit confirms and secures filming dates.
• We operate first/second holds. If a second hold challenges, first hold has 24 hours to confirm and pay the deposit. Dates aren’t confirmed until the deposit lands.
• Remaining payments: 25% on completion of filming, 25% on final delivery.
• Standard invoice terms: 30 days (plus VAT). Statutory late-payment interest may apply where invoices run beyond terms.

3) Pre-Production

Good filming days are built here. We’ll keep it simple and organised:

• Shot lists, schedules and contributor comms.
• Location checks (access, power, sound); site recce if useful.
• Scripts/talk tracks and any graphics look/feel agreed.
• All core equipment is supplied in-house, which keeps quality consistent and logistics straightforward.

You’ll receive a clear call sheet so everyone knows where to be and when.

4) Filming (Production)

We work respectfully around your space and team, keeping the footprint tidy.

• Standard working day: up to 10 hours total (including travel) with a 1-hour lunch.
• Overtime: 10–12h @ T1.5, 12–14h @ T2 (rounded up).
• >14h counts as an additional full day; we keep an 11-hour rest between days.
• Travel & overnights: mileage £0.45/mile from Lincoln; accommodation at cost (single occupancy) plus a working-away fee per crew member where required.

5) Post-Production (Edit)

Once we’re back in the studio:

• We ingest, assemble and refine the edit with tidy audio and basic colour balancing.
• You’ll get private review links with two consolidated rounds of amends included.
• Captions, social crops or platform-specific exports can be added to scope on request.

6) Delivery, Rights & Retention

What you receive and how you can use it—kept clear from the start:

• Deliverables: the completed edited film(s) in the agreed spec (e.g. H.264 MP4 1080p25 and/or ProRes 422 HQ).
• Rushes/project files: not included by default; available under a separate quote (covers preparation time and media/hosting).
• Licence: on full payment, you receive a perpetual, worldwide licence to use the final deliverables for the purposes/channels in your SOW.
• Retention: we keep source media/project files for 90 days after final delivery; managed long-term archive is available if you’d like us to hold material beyond that.

7) Changes, Cancellations & Disruption

Things change—we handle that sensibly and transparently.

• Change control: if scope or schedule shifts, we’ll agree a change note and quote any extra time/crew/licences before proceeding.
• Cancellation (client): the 50% deposit is non-refundable. Additional fees per affected shoot day:
  • 15+ working days: no extra fee (deposit retained)
  • 10–14 working days: 25%
  • 5–9 working days: 50%
  • 2–4 working days: 75%
  • <48 hours / no-show: 100%
• Postponement: with 15+ working days’ notice, we’ll move once without a fee and transfer the deposit to a new date within 60 days, subject to availability and like-for-like scope.
• On-the-day disruption (beyond control): if power failure, evacuation, strikes or severe weather prevent filming/streaming, we’ll adapt where safe (re-sequence, relocate or record-only as appropriate). Waiting time counts toward the day and any applicable overtime. If continuing isn’t practical, we’ll re-schedule under our force-majeure terms with charges limited to time/costs incurred in genuine force-majeure events.

8) Getting Started

Three easy steps:

1. Send a brief (goals, audience, examples and dates).
2. We’ll propose a clear plan with options to suit the outcome and budget.
3. Confirm with the 50% deposit and we lock in crew and equipment.

If you’d like the short version, our Key Terms (Summary) covers the essentials; the full Terms & Conditions sit behind that for complete detail. And if anything isn’t clear, just ask—we’ll explain it in plain English.

So why wait? Let's bring your vision to life together! Contact us today to learn more about our process and how we can help you achieve your video production goals.